Профессор маркетинга Леонард Берри провел исследование 14 сервисных компаний-долгожителей, сохраняющих позиции на рынке 30 лет и более. Он выделил девять основных правил, соблюдение которых поможет создать сервис, способный заставить клиентов почувствовать себя счастливыми, а сотрудников быть чуткими и по-настоящему заинтересованными в том, чтобы сделать для клиентов все возможное.
Профессор маркетинга Леонард Берри провел исследование 14 сервисных компаний-долгожителей, сохраняющих позиции на рынке 30 лет и более. Он выделил девять основных правил, соблюдение которых поможет создать сервис, способный заставить клиентов почувствовать себя счастливыми, а сотрудников быть чуткими и по-настоящему заинтересованными в том, чтобы сделать для клиентов все возможное.
For example, WhatsApp restricted the number of times a user could forward something, and developed automated systems that detect and flag objectionable content. Official government accounts have also spread fake fact checks. An official Twitter account for the Russia diplomatic mission in Geneva shared a fake debunking video claiming without evidence that "Western and Ukrainian media are creating thousands of fake news on Russia every day." The video, which has amassed almost 30,000 views, offered a "how-to" spot misinformation. On Telegram’s website, it says that Pavel Durov “supports Telegram financially and ideologically while Nikolai (Duvov)’s input is technological.” Currently, the Telegram team is based in Dubai, having moved around from Berlin, London and Singapore after departing Russia. Meanwhile, the company which owns Telegram is registered in the British Virgin Islands. At this point, however, Durov had already been working on Telegram with his brother, and further planned a mobile-first social network with an explicit focus on anti-censorship. Later in April, he told TechCrunch that he had left Russia and had “no plans to go back,” saying that the nation was currently “incompatible with internet business at the moment.” He added later that he was looking for a country that matched his libertarian ideals to base his next startup. The Securities and Exchange Board of India (Sebi) had carried out a similar exercise in 2017 in a matter related to circulation of messages through WhatsApp.
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