Профессор маркетинга Леонард Берри провел исследование 14 сервисных компаний-долгожителей, сохраняющих позиции на рынке 30 лет и более. Он выделил девять основных правил, соблюдение которых поможет создать сервис, способный заставить клиентов почувствовать себя счастливыми, а сотрудников быть чуткими и по-настоящему заинтересованными в том, чтобы сделать для клиентов все возможное.
Профессор маркетинга Леонард Берри провел исследование 14 сервисных компаний-долгожителей, сохраняющих позиции на рынке 30 лет и более. Он выделил девять основных правил, соблюдение которых поможет создать сервис, способный заставить клиентов почувствовать себя счастливыми, а сотрудников быть чуткими и по-настоящему заинтересованными в том, чтобы сделать для клиентов все возможное.
Crude oil prices edged higher after tumbling on Thursday, when U.S. West Texas intermediate slid back below $110 per barrel after topping as much as $130 a barrel in recent sessions. Still, gas prices at the pump rose to fresh highs. "We as Ukrainians believe that the truth is on our side, whether it's truth that you're proclaiming about the war and everything else, why would you want to hide it?," he said. On Telegram’s website, it says that Pavel Durov “supports Telegram financially and ideologically while Nikolai (Duvov)’s input is technological.” Currently, the Telegram team is based in Dubai, having moved around from Berlin, London and Singapore after departing Russia. Meanwhile, the company which owns Telegram is registered in the British Virgin Islands. In the United States, Telegram's lower public profile has helped it mostly avoid high level scrutiny from Congress, but it has not gone unnoticed. Since its launch in 2013, Telegram has grown from a simple messaging app to a broadcast network. Its user base isn’t as vast as WhatsApp’s, and its broadcast platform is a fraction the size of Twitter, but it’s nonetheless showing its use. While Telegram has been embroiled in controversy for much of its life, it has become a vital source of communication during the invasion of Ukraine. But, if all of this is new to you, let us explain, dear friends, what on Earth a Telegram is meant to be, and why you should, or should not, need to care.
from fr
